AI Tienwen, Smart Land Use Advisor of Hsinchu County’s Xinhu Land Office
- APMIC
- 7 days ago
- 3 min read
Understanding Taiwan’s land planning system isn’t easy. From decoding zoning categories to keeping up with updated regulations, the process can be daunting for both individuals and professionals. That’s why APMIC has partnered with the Xinhu Land Office in Hsinchu County to launch an AI-powered chatbot — a digital assistant designed to help the public navigate land planning issues more efficiently.
Whether you’re a homeowner curious about zoning rules or a business preparing a development proposal, this intelligent chatbot delivers quick, accurate answers on topics like:
The difference between national and local land planning frameworks
Land function zoning (e.g., conservation, marine, agricultural, urban)
Relevant laws and policies, including updates to the Land Planning Act
Implementation timelines and government responsibilities
This collaboration marks a meaningful step toward more accessible and efficient public services powered by reliable AI.
What Problems Were We Trying to Solve?
Before building the chatbot, our team held multiple sessions with the Xinhu Land Office to pinpoint the most common pain points — both from internal staff and the citizens they serve:
1. Complicated and hard-to-understand information
Land use regulations are often complex and written in legalese. For the general public, this can lead to confusion, frustration, and the need to call or visit the office just to understand the basics.
2. Fragmented and disorganized data
Information is spread across various documents and websites, making it time-consuming to find relevant answers.
3. Demand for instant responses
Citizens and businesses frequently need immediate answers, but traditional support channels don’t always offer fast or consistent help.
4. High workload for staff
Handling land planning inquiries often involves researching evolving policies. This puts pressure on staff and slows down service delivery.
How AI Tienwen Solves These Challenges
Streamlined consultation process
Citizens can chat with AI Tienwen anytime via their computer or phone to get instant, accurate answers—no phone calls or office visits are needed.
Simplified legal content
The chatbot uses natural, everyday language to explain complicated laws and planning procedures, making it easier for non-experts to understand.
Reduces staff workload
Routine inquiries are handled automatically, freeing up staff to focus on more complex tasks that require human expertise.
All information in one place
Scattered data sources are integrated into a single platform, making search and access much faster and more convenient.
Easy updates, no coding needed
Thanks to CaiGunn, our no-code platform, government staff can update the chatbot’s knowledge base on their own—keeping the answers up to date with the latest laws and policies, without needing technical skills.
This AI assistant not only helps users get answers faster but also improves internal efficiency and reduces the pressure on civil servants.
Who Benefits from AI Tienwen?
Citizens looking for clear explanations of land planning terms or procedures.
Developers or businesses preparing land-use applications.
Anyone navigating legal, zoning, or land use questions.
How We Trained AI Tienwen
1. Smart data preparation
We cleaned and standardized documents across different formats and styles to ensure the AI could interpret them accurately.
2. Training with CaiGunn RAG
Using CaiGunn’s Retrieval-Augmented Generation (RAG), we improved answer accuracy while cutting down user interaction time by up to 25%. It also helps overcome limitations of traditional LLMs, such as token limits, and supports multimedia integration.
3. Better results through Q&A training
We enriched the chatbot’s training with real-world Q&A sets and scripts based on user inquiries, ensuring it can handle nuanced, domain-specific questions effectively.
Why Choose CaiGunn Over ChatGPT or Other Tools?
Flexible deployment — Available as cloud or on-premises depending on your needs, with custom hardware and software configurations.
Trusted ecosystem partner — Developed on NVIDIA’s technical framework, and recognized as an NVIDIA-certified partner, APMIC has helped over 1,100 enterprises implement LLMs and AI tools.
Enterprise-grade security — Certified with ISO 27001 to protect sensitive data.
Comments